Find what you need in our searchable FAQ.
Open Windows Media Player on your computer. In the top menu, select "Help" and then "Check for Player Updates..." When you select this option, the program will automatically check to see if your machine has the most recent version of Windows Media Player.
If you check for player updates and it says you have the most recent version but you are still unable to access the listening, go back to "Help" and then "About Windows Media Player." Look at what version you have. If it is anything less than 9.0 (for PC), go to the Microsoft Download Center and download/install the most recent version from there.