Find what you need in our searchable FAQ.
Make sure you're using a computer with Internet access and Windows Media Player.
Use the keyword search to find Windows Media Player and make sure you select the version that is compatible with your operating system.
Make sure you have the userid and password entered exactly as you see them on the sheet you received when you signed the copyright release. There are no spaces between any of the characters and all letters are lower case. Remember, this not your email userid and password.